> What currency are your prices in?
New Zealand Dollars
> What size are your shoes in? > Do you ship overseas?
Animal shoes are UK sizing, all other brands are in US sizing.
As a guide, sizing is generally as follows:
US7= UK6= EUR39
US8= UK7= EUR41
US9= UK8= EUR42
We could do that for you, we would just need to check the shipping cost with you first.
> What if I buy something and it doesn't fit, or it's not what I expected?
You can return it to us and we will happily exchange it or refund the cost of the item.
Check our Returns Policy for further info on how to make a return.
> What if the goods are faulty or damaged?
We hope this doesn't happen to you, but if it does we will meet our obligations under the Consumer Guarantees Act.
Check our Returns Policy for further info on what to do.
> How secure is your payments system?
We use Direct Payment Solutions Ltd. DPS are committed to protecting your privacy as an Internet user and recognizes its responsibility to keep confidential at all times any information which it acquires in connection with such a transaction. To enable DPS to provide secure payment facilities it will typically acquire information which may include the Cardholder's name, credit card number (with the expiry date) and billing address.
> What if I don't have a credit card?
No worries. You can pay for your order by bank transfer. Our bank details will be sent to you after you place your order.
> How long will my delivery take?
It depends on the size of the item. Smaller items are sent via NZ Couriers and are normally delivered next working day. Larger items are sent via Post Haste and normally take 2 working days. Rural deliveries can take a bit longer depending on your local area service.
> What if my delivery doesn't arrive?
When your order is despatched, you will be sent a "track and trace" number so you can see where your delivery is.
Otherwise, feel free to contact us and we'll do a "track and trace" for you and sort it out.
You can reach us in store at Alta 7 days a week Ph 03 442 4994.
> Can I pick my order up?
Sure can. Just let us know on your order when you would like to collect it, and we'll have it ready and waiting.
You'll find Alta in Queenstown, at 8 Duke St (under the Sofitel Hotel).
> What if I just want to talk to a real person?
Feel free to call us, we would love to talk to you.
We're in store 7 days a week Ph 03 442 4994.